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Pets are accepted for grooming only under the following circumstances:

• Your pet is fit and healthy. Your dog is up to date with their rabbits vaccination (as required by law). Grooming an elderly or ill dog will be at the owner's risk. Grooming may expose pre-existing heath or skin conditions that Doos 4 Dogs will not be held responsible for.
• In the event of an emergency, in your absence, you authorize Doos 4 Dogs to contact the nearest Veterinarian and authorize the Vet to treat the pet as necessary at your expense.
• Payment needs to be made at the time of service. Payment can be cash, credit cards, Venmo or Zelle. Venmo and Zelle will have additional tax fee. Credit cards will be charged tax as well as a processing fee. Our rates are based on the breed size, temperament during the groom, coat condition of the dog and duration of groom.
• We do not DEMAT. If there is minor matting we will do our best to gently comb and brush the Matt out with special tools. However, if the matting is severe we will either have to give your dog a very short haircut or shave to get under the matting, or return them without service. If matted, every effort will be made to protect their skin and coat while removing the hair. The skin can become sensitive and incur clipper marks, abrasions, cuts, rashes, nicks, itchiness, or redness where matting was severe. In some cases the entire skin can become sensitive due to the shock of removing severely matted hair. Matting removed from the ears can cause hematoma's (swelling of blood) to the tips of the ears. You agree to NOT hold Doos 4 Dogs responsible for any problems resulting from the grooming service of your matted pet.

Cancellations and Changes:

• Cancellation and rescheduling of an appointment, by the client, requires 24 hours notice to waive the FULL appointment fee.
• Last minute cancellations: If a client cancels the night before or day of their appointment, we reserve the right to require the FULL price of the next groom be prepaid before scheduled. This payment is non-refundable.
• NO Shows: It is considered a no-show when the client does not make the appointment as hasn't contacted the groomer to cancel or reschedule. We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a no show. Please make every effort to call and cancel or reschedule, when possible, to avoid such situations. *We reserve the right to refuse service to any pet or client for any reason*
• There may be a time where we need to reschedule an appointment either due to a groomer being out sick or any issue at our salon. In that case, we will make every effort to reschedule as soon as possible.